Prophet CRM Support Services

Important Announcement

On Tuesday, Oct 10th 2017, Microsoft released several new updates to Office including three updates to Outlook 2016, Outlook 2013, and Outlook 2010 which removed all Outlook add-ins ability to display content in folders. This change was not made public until the release which left Avidian, and all other Microsoft Partners, scrambling for a solution to this fundamental change to Outlook.

In the past 48 hours our development team has been working very hard to find a solution to this issue for you, our clients. We have developed three executables which will apply a registry change to Outlook that will allow folders to display content once again. The links to these executables are located below. Please use the executable that matches your version of Outlook.

This registry change will resolve issues for those client that have already had Office updates applied and will also protect our clients preemptively if those updates have not yet been installed. If you have already run the Office updates and cannot see any content in your Prophet Folders and you have applied these changes, but continue to not see information please reach out to our Support department and they will be able to walk you through connecting Prophet with the folders once again.

Thank you for your patience in these last 48 hours as we have worked to restore your Prophet experience.

Required Updates

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System Requirements


  • OS: Windows 7, 8, or 10
  • Outlook 2007**, 2010, 2013*, 2016*
  • Processor 2GHz or Higher
  • 4 GB RAM or Higher
  • 2 GB available HD Space
  • Internet Connection
  • *both 32 bit or 64 bit versions are supported
    **Outlook 2007 has reached its end of life with Microsoft as of Sept 2017. After this time Avidian will provide “Best Ability” support.

    OnPremise Server

  • Hardware Requirements:
    • OS: Windows Server 2008, 2008R2, 2012, 2012R2, 2016
    • RAM: 4 GB RAM or higher
  • Software Requirements:
    • Microsoft .Net Framework 3.5, 4.0 and 4.5
    • IIS 6.0 +

    IIS Components

  • .NET Extensibility
  • ASP
  • CGI
  • ISAPI Extensions
  • ISAPI Filters
  • Server Side Includes
  • SQL Server Requirements

  • SQL Server 2008, 2008R2, 2012, 2014 (Standard or Express with Advanced Services*)
  • Full Text Search – A configuration option set in SQL
  • Mixed Mode Authentication – A configuration option set in SQL
  • SQL Management Studio – Must be downloaded separately
  • *SQL Express with Advanced Services will not allow users to access and use Prophet Analytics correctly. For this feature a full version of SQL is required.