ProphetCRM

Support

Contact Avidian Support Staff 


Customers with active support subscriptions may contact Avidian Support directly for assistance pertaining to specific product related issues. 

Email: [email protected]


Hours of Operation 


6:00 AM – 5:00 PM Pacific Time (GMT–8), Monday through Friday. We are CLOSED during major US holidays. 


Announcements 


Oct 10th 2017 

Microsoft released several new updates to Office including three updates to Outlook 2016, Outlook 2013, and Outlook 2010 which removed all Outlook add-ins ability to display content in folders. This change was not made public until the release which left Avidian, and all other Microsoft Partners, scrambling for a solution to this fundamental change to Outlook. 

In the past 48 hours our development team has been working very hard to find a solution to this issue for you, our clients. We have developed three executables which will apply a registry change to Outlook that will allow folders to display content once again. The links to these executables are located below. Please use the executable that matches your version of Outlook. 

This registry change will resolve issues for those client that have already had Office updates applied and will also protect our clients preemptively if those updates have not yet been installed. If you have already run the Office updates and cannot see any content in your Prophet Folders and you have applied these changes, but continue to not see information please reach out to our Support department and they will be able to walk you through connecting Prophet with the folders once again. 

Thank you for your patience in these last 48 hours as we have worked to restore your Prophet experience. 


Required Updates 

​If when you click on a Prophet folder and it states “There is no data to display” you have been impacted by a recent Microsoft Update. Run the Reg file below associated with your version of Outlook. You can determine your Version of Outlook by right clicking on the Outlook Icon in your task bar. Once you click the Reg file below you must close Outlook entirely. 


System Requirements for Prophet

OnPremise Server (Enterprise and Ultimate editions)

Machine:

  • OS: Windows Server 2003/2008 x86/x64
  • RAM: 4 Gig RAM or Higher
  • CPU: Desired quad core CPU, but depends on existing server load, etc
  • DISK: Desired SCSI or SSD (backed by traditional drive)

Installed Software:

  • SQL 2005/2008/2012 (Express +)
  • .net 4.0
  • WSE 3.0
  • ASP.net Ajax framework
  • SQL Management Tools
OnPremise Client (Enterprise and Ultimate editions)
  • Windows XP, VISTA, 7
  • Windows English Operating System
  • Office XP, 2003, 2007, 2010 (32/64 bit version) with Outlook
  • Pentium 2 Ghz or Higher
  • 2 Gig RAM or Higher
  • 2 Gigs of available Hard Drive Space
  • Connection to central network with Internet
OnDemand Client (Enterprise and Ultimate editions)
  • Windows 7, 8 & 10
  • Outlook 2007, 2010, 2013 & 2016 (2007 will be phased out shortly)
  • Pentium 2 GHz or Higher
  • 4 Gig RAM or Higher
  • 2 Gigs of available Hard Drive Space
  • Internet connection

Minimum screen resolution is recommended to 1024 × 768 using the default ‘Normal’ DPI setting.

Learn more - Try a free demo!

Please fill out the form below or call 1-800-399-8980 24 hours!

Success/Error Message Goes Here

Testimonials

“We decided to switch to Prophet, and were impressed with how easy it was compared to the other solutions out there. I just open my e–mail and have all the production schedules, customer tracking, and analysis I needed, right there at my fingertips. Because of Prophet, we saw a sales increase of over 30% in the first 6 months. I would definitely recommend it to any small manufacturing company.”

- Frank Mueller CEO R&R Design

See More Testimonials