Why won’t any of my information import?

When importing information into Prophet you can run into certain errors during the validation process that you may not understand or which do not make sense to you. A specific example of this type of message is the error: Info


A severity of Info indicates that No Information will not be imported. The reason for this exclusion is listed within the Message area.

In the example above you can see that the Message area states “The maximum limit of warnings and errors to display has been reached. Total warnings/errors area 809”. This means that there are too many errors for the import tool to try to import any information from the spreadsheet.

To resolve this:

  • Correct all errors listed above the Maximum Limit error message and re-import.
  • This may included some items not seen in the validation window as the error messages do become truncated.