Why is Prophet Disabled or Initializing?

Why is Prophet Disabled or Initializing?

There are many reasons why you might see this error message. The most common cause is that another program has disabled it or is in conflict with Prophet”s Add-ins. The other reasons are much less common but this procedure will help in those instances as well.

Check “Slow & Disabled” Add-ins

This next step is for Outlook 2013 & 2016 only, if you are using Outlook 2010 proceed to the next step below entitled Check “Disabled Items”.

  1. Click the “File” tab in Outlook.
  2. Click the box labeled “Manage COM Add-Ins”
  3. Under “Avidian Prophet” click the button that says “Always enable this add-in”
  4. The button should now read “Disable this add-in”, click the “Close” button.
  5. Click the back button.

Click on the “Contact Manager” folder, Prophet should now load. If it does not, continue on to the “Check “Disabled Items”” step.

Run ConfigureProphetClient.exe

  1. Close Outlook.
  2. Click on the Windows Start Icon and select “Computer” (Windows 7), “This PC” (Windows 8) or “File Explorer” (Windows 10). Then navigate to – “Local Drive C:” > “Program Files” > Avidian Technologies” > Prophet
  3. Double-click the file entitled “ConfigureProphetClient.exe”
  4. Click “OK” in the window that opens up.

This step may have resolved the issue so relaunch Outlook and click on the “Contact Manager” folder to see if Prophet loads. If it does not, continue to the “Check “Slow & Disabled” Add-ins step.

Check “Disabled Items”

  1. Click “File” in the top left side of Outlook.
  2. Click “Options”. In the “Outlook Options” window that opens, click the drop-down next to “Manage:” and select “Disabled Items”.
  3. Click the “Go…” button next to the drop down menu.
  4. In the “Disabled Items” window that displays, if you see anything that mentions Avidian, Prophet, AvtAddin or mscoree.dll, select it and click Enable.

Close and restart outlook. Prophet should now be working.