What does this Warning in my import validation mean?

When importing information into Prophet you can run into certain errors during the validation process that you may not understand or which do not make sense to you. A specific example of this type of message is the error: Warning


A severity of Warning indicates that the specific field within the listed row will not be imported. The reason for this exclusion is listed within the Message area.

In the example above you can see that the Message area states “Unknown user Harry Potter”. This means that the User called Harry Potter is not within the User list as it is spelled.

To resolve this:

  • Verify that the User name within the spreadsheet is spelt exactly the same as the User name within the Prophet database.
    • This can include trailing spaces after the last name if they were added from the Admin area by accident.
  • You may also use a User’s email address instead of their name to assign them as a User.