I Can’t Search Public Folders in an Opportunity

Problem:

There is no place for a checkmark for including “Public Folders” in the “Email Search”.

Prophet CRM Public Folders in an Opportunity

Cause:

Public Folders are not available as a registered folder list.

Solution:

1. Close the Opportunity.

2. Click on Tools and Prophet Administrator from inside Opportunity Manager.

3. Click on Working Contact Folder.

4. Select Public Folders.

Prophet CRM Set Working Contact Folders

5. Allow Folders to Register.

Prophet CRM Allow Folders to Register

6. Close Prophet Administrator box.

7. Open Opportunity.

8. Click on Email Tab.

9. Select Public Folders.

Prophet CRM Show Public Photos